Last updated: 29 October 2026
1 Who we are
OneeMart & Co is the shop name of Tanujbaba Trade Link, India. GSTIN 05QHKPK4665Q.
We sell original, licensed anime merchandise for ages 13 and over. Goods are imported from Japan, Korea, Vietnam or China. The country of origin is shown on the product page when the maker lists it.
Support email: ask@oneemart.co. This is also the address for complaints and for the grievance officer. For the registered office address, email us. Do not send a card number or a UPI PIN by email.
2 Orders and prices
An order is confirmed when payment clears on oneemart.co. Until then, an item in your cart is not held for you.
The price you see on the shop is the product price in the currency you pick. Shipping, and any tax that applies, are added on the payment page. The price on the payment page is the price you pay.
You must give a correct name, phone number and shipping address. If a parcel comes back because the address was wrong, reshipping is paid by you.
A pre-order is paid before the piece reaches us. We pack it after it arrives. If the maker cancels the run, we refund you. Write to ask@oneemart.co to stop a pre-order before it ships.
We can refuse an order that looks fraudulent, or an order we cannot fulfil. Write to us if you think an order was refused by mistake.
A coupon applies only if it is valid, within its use limit, and accepted on the payment page. Code ONEE is free shipping on the first order.
3 Shipping and customs
Most orders leave 3 to 6 days after payment clears. Delivery time after that depends on your city and the courier. We email you when it ships.
Duty is free for the United States until November 2026. After that, or in any other country, any customs charge, duty or local tax is paid by you. These goods are imported.
4 Returns and refunds
If a piece arrives broken, or it is not what you ordered, film the unboxing and email ask@oneemart.co within 48 hours of delivery. Add photos. We will send a new one or give your money back.
Blind boxes stay sealed. We do not open them, weigh them, or swap them after you pay. An opened box cannot be returned. Getting a character you did not want is not a fault.
If you change your mind after we pack the order, we cannot refund it.
A refund goes back to the original payment method. Where a balance is shown in your account, that is a record of the refund, not a separate wallet.
5 Payments
Payment is taken on oneemart.co. We do not store your card number or UPI PIN on the shop.
- India pays by Razorpay. That is UPI, card or net banking.
- Other countries pay by card or PayPal, and by any other method shown on the payment page.
An order with a total of zero is placed without a payment page and is marked paid.
6 Accounts and data
You can check out as a guest or with an account. Your cart, wishlist, likes and currency choice stay in this browser. A partner code from a link you opened is saved for 30 days so the right partner is credited.
When you pay, your name, address and payment details are taken on oneemart.co. We keep only what we need to run the shop, ship the order and handle a return.
Email ask@oneemart.co if you want the data we hold about an order, or if you want it corrected.
7 Use of the shop
Product names, character names and artwork belong to their owners. We sell licensed goods. You may not copy our product photos or page text for your own shop.
Do not use the shop to place a false order, to abuse a coupon, or to send unlawful content through the contact form.
8 Law and complaints
These terms are governed by the laws of India. A complaint goes first to ask@oneemart.co. We reply within 48 hours.
By placing an order, you agree to these terms.